Error 938 in BISP Payment is a common problem that many poor families in Pakistan are facing in 2025. This error appears when people try to get their BISP payment or check their status using the 8171 portal or at a payment center like HBL Konnect. When this happens, the system shows “Error 938” and stops the payment process. Many women who depend on this Rs. 13,500 support are now confused and worried. But don’t panic, this guide will help you understand the issue and how to fix it in simple steps. The Benazir Income Support Programme (BISP) helps poor and low-income families by giving them cash every three months. It is made for women who don’t have a regular income and need money to support their family, buy food, and send their children to school. But when BISP Error 938 shows up, it blocks their payment due to problems like old CNIC, wrong fingerprints, or missing survey data.
If you are also facing this problem, you are not alone. Thousands of women in Pakistan are reporting the same issue. The good news is that this error can be fixed easily. You just need to update your CNIC at NADRA, complete the dynamic survey at the nearest BISP center, or retry fingerprint scanning at another outlet. In this blog, we will explain why Error 938 appears, how to solve it, and what steps you should take right now to get your payment without delay.
Stay with us and learn how to fix this issue quickly and receive your BISP payment smoothly.
Key Update at a Glance
| Update Element | Details |
| Update Year | 2025 |
| Error Code | 938 |
| Payment Affected | Rs. 13,500 BISP Kafaalat Quarterly Installment |
| Issue Location | Nationwide – All provinces of Pakistan |
| Problem Faced On | 8171 Portal, HBL Konnect Centers, Biometric Devices |
| Main Reasons | CNIC not updated, biometric mismatch, pending 8171 Dynamic Survey |
| Solution Available | Yes – via NADRA update, BISP data re-verification, alternate fingerprint try |
| Official BISP Portal | 8171.pass.gov.pk |
What Is Error 938 in BISP Payment?
Error 938 in BISP Payment is a common problem that stops some people from getting their money from the Benazir Income Support Programme (BISP). When someone tries to check their payment or withdraw cash at HBL Konnect or other BISP centers, they may see “Error 938” on the screen. This means something is wrong with their information or fingerprints.
Here are the simple reasons why this error can happen:
- Your CNIC (ID card) is not updated or verified from NADRA
- You didn’t complete the 8171 Dynamic Survey
- Your thumbprint was not matched correctly at the center
- The system is not working for a short time (technical error)
- Your family’s record (NSER) has changed and needs an update
Because of this error, many poor women in Pakistan can’t receive their Rs. 13,500 BISP quarterly payment. This money is very important for them to buy food, send children to school, and pay for medicines. Many people get confused because they receive a message saying that payment is ready, but at the center, they get this error. This feels very upsetting for them.
But don’t worry! The government has shared simple steps to solve this problem. You can fix BISP Error 938 by updating your ID card at NADRA, completing your survey again at the BISP office, or trying your thumbprint at another payment center.
Required Documents to Fix Error 938 in BISP
To fix BISP Error 938 and update your record, take the following items with you:
- Original CNIC (Computerized National Identity Card)
- Active Mobile Number (Must be registered on your own CNIC)
- Working SIM Card (SIM should not be blocked or inactive)
- Visit the nearest BISP Tehsil Office in person
- No need for photocopies or extra documents
How to Fix Error 938 in BISP Payment? [Step-by-Step Guide]
Fixing Error 938 in BISP is not complicated if you follow the right steps. Below are the tried and tested methods shared by BISP help centers and officials:
- Visit NADRA Office
- First, visit your nearest NADRA office and ensure your CNIC is updated.
- Make sure your thumbprints and biometric details are clearly recorded.
- Any mismatch in fingerprints is one of the biggest reasons for error 938.
- Complete 8171 Dynamic Survey
- Go to the nearest BISP registration center and ask for the 8171 dynamic survey.
- Provide updated household income, family size, and address details.
- Once your data is updated in NSER, your eligibility will be rechecked.
- Use Alternate Biometric Machines
- Sometimes the machine at one outlet fails to read your thumbprint.
- Visit another HBL Konnect or payment center to retry biometric verification.
- Contact BISP Helpline
- Call 8171 for complaint registration.
- Share your CNIC and problem details. They will track and resolve your case.
- Wait for Technical Resolution
- If it’s a server-side issue, you may need to wait 24–48 hours and try again.
- BISP regularly updates systems, and such errors are fixed in a few days.
After these steps, most users have reported that their Error 938 was resolved, and they were able to withdraw their payment successfully.
What Happens After You Fix Error 938?
Once you successfully fix Error 938 by updating your mobile number in the BISP system, your payment process will start smoothly again. After the correction is made at the BISP Tehsil Office, your new mobile number will be linked to your CNIC in their official database. This step is important because it allows the BISP system to send you payment notifications and eligibility updates directly to your mobile phone.
Usually, within 24 to 48 hours, your information is updated, and the system verifies your status. You can then check your payment status through the 8171 SMS service or the BISP portal. If you are eligible, your 13,500 rupees payment will be processed, and you’ll receive a confirmation message.
After that, you can go to the nearest payment center or retailer (like HBL Konnect) to collect your payment. Make sure to take your original CNIC with you when collecting the amount. Fixing Error 938 ensures that your future payments are not delayed and that you stay connected with all BISP updates.
Common Reasons and Fixes for Error 938 in BISP
| Reason for Error 938 | Recommended Solution |
| CNIC not updated or expired | Update CNIC at NADRA |
| Biometric mismatch (thumbprint not recognized) | Try again at another center or update your biometric at NADRA |
| NSER survey not completed or outdated | Complete 8171 Dynamic Survey |
| Temporary technical system error | Wait 24–48 hours and retry |
| Incomplete or unverified household information | Recheck and update NSER data at the BISP office |
How to Avoid This Error in the Future?
To avoid facing BISP payment error 938 again:
- Always keep your CNIC renewed and biometric data updated with NADRA.
- Visit the BISP office once every year for data verification.
- Use the 8171 portal regularly to check your status.
- Do not wait until the last week of payment collection – delays can trigger technical issues.
Additional Tips & Precautions
- Only use official BISP channels website avoid unauthorized agents
- Keep copies of all documents you submit or reference
- Be patient but persistent, small delays happen during verification
- Avoid third-party promises of quick activation—these might be scams
Conclusion
Error 938 in BISP Payment may look like a big problem, but it is not hard to fix. If you follow the right steps, you can get your payment without any delay. Many women in Pakistan are facing this issue, but most of them have fixed it easily. To solve this error, make sure your CNIC is updated from the NADRA office. Also, visit the nearest BISP center and complete your 8171 dynamic survey. If your thumbprint does not work at one payment center, try going to another HBL Konnect shop. You should also use the 8171 portal or send your CNIC number to 8171 by SMS to check your latest status. These steps will help you get your Rs. 13,500 payment without trouble. Always keep your information correct. If your address, phone number, or family income changes,Update it at the BISP office. This helps avoid errors like 938 in the future. Stay connected with the official BISP website and helpline. Do not trust fake messages or websites. By following these simple steps, you can continue getting help from BISP and support your family’s needs easily and safely.
FAQs – BISP Error 938
Q1: What is the meaning of Error 938 in BISP?
This error means your BISP payment is stopped because of a problem with your CNIC or fingerprint.
Q2: Can I fix the 938 error myself?
Yes. Go to the NADRA office and update your CNIC. Then visit a BISP center to complete your survey and try fingerprint again.
Q3: How long does it take to fix this error?
It usually takes 1 to 3 days after your information is updated.
Q4: Is there any fee for fixing the error?
No, it is completely free. BISP and NADRA do not charge for this.
Q5: Can I still get payment after the error is fixed?
Yes, once the error is removed, your Rs. 13,500 payment will be sent to you.
Q6: What if my fingerprint still doesn’t work?
Try another payment center. If it still doesn’t work, update your fingerprint at NADRA.
Q7: Where can I check my BISP status?
You can send your CNIC to 8171 by SMS or visit the Official website to check online.
Q8: What if I didn’t do the Dynamic Survey?
You must complete the 8171 Dynamic Survey at the nearest BISP office to stay in the program.
Q9: What documents do I need to fix Error 938?
You only need your valid CNIC to update your information at NADRA and BISP.